Surveys - Facility Center

BIGCenter gives you the ability to send surveys to determine the quality of the services provided by a service provider. See the expanding sections below to learn more about the Surveys tool.

ClosedSearch for Survey Results

To look up survey results:

  1. Navigate to Legacy Menu > Facility Center > Surveys.

    The Search Surveys page opens.

  2. Use the provided fields to enter your search criteria.

  3. Click the Search button.

    If you want to see all survey data for the current quarter, click the Search button without entering any search criteria.

    The Surveys Sent This Period page opens. The data matching your search criteria appears in a table.

ClosedView More Details About a Survey

To view more detail about survey results:

  1. Navigate to Legacy Menu > Facility Center > Surveys.

    The Search Surveys page opens.

  2. Use the provided fields to enter your search criteria.

  3. Click the Search button.

    If you want to see all survey data for the current quarter, click the Search button without entering any search criteria.

    The Surveys Sent This Period page opens. The data matching your search criteria appears in a table.

  4. Click the Details button Pictured is a large gray button with the image of a hand carrying a document. at the bottom of the table.

    The Survey Report page opens. The page contains a table with the survey responses from the surveys sent this period.

  5. Click the link in the Work Request column to see more information about the work request the survey is related to.

ClosedExport Survey Results to Excel or PDF

To export survey results to Excel or PDF:

  1. Navigate to Legacy Menu > Facility Center > Surveys.

    The Search Surveys page opens.

  2. Use the provided fields to enter your search criteria.

  3. Click the Search button.

    If you want to see all survey data for the current quarter, click the Search button without entering any search criteria.

    The Surveys Sent This Period page opens. The data matching your search criteria appears in a table.

  4. Click the Details button Pictured is a large gray button with the image of a hand carrying a document. at the bottom of the table if you want to have more detail about the surveys in your Excel or PDF file.

    The Survey Report page opens. The page contains a table with the survey responses from the surveys sent this period.

  5. Choose between two options:

    • Click the Export to Excel button Pictured is a gray button that has the Microsoft Excel icon on it. to export the survey results to Excel.

    • Click the Export to PDF button Pictured is a square gray button with a PDF icon.to export the survey results to PDF.

      A new window opens. Your survey results appear in the file format you chose.

      You may close the window once you are done with the file.

 

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