Welcome to BIGCenter

Thank you for choosing BIGCenter, your cloud-based Integrated Workplace Management System (IWMS).

BIGCenter is your project management, lease management, facilities, space, and occupancy management, and sustainability management solution. For each solution there is a corresponding BIGCenter module. Our Online Help guides you through the basics of each module.

Because BIGCenter is designed to be customizable and personalized to the needs of your organization, your BIGCenter software may vary from the Online Help topics, depending on the components your organization has licensed and the user permissions set up by your administrator. Contact support or your Accruent account representative with any questions.

ClosedUsing the Online Help

Access the Online Help from anywhere in the BIGCenter application (except Reports) by clicking the Help button in the upper-right header bar of any page. The Online Help will open to the topic for that page.

Expand the sections below to learn more about the Online Help.

ClosedHow the Online Help is Organized

The online help is organized to reflect the arrangement of the system as closely as possible.

  1. Module - for example, Work Management

  2. Workspace or Section - for example, Work Requests workspace (upgraded software) or Facility Center (legacy software)

  3. Detail Section or Sub-Page - for example, Service Providers detail section (upgraded software) or Service Provider page (legacy software)

  4. Action - the action you would take in a detail section or on a page, for example, Assigning a Service Provider in the Service Providers detail section (upgraded software)

ClosedToolbar

The Toolbar appears in the upper-right corner of all topics in the Online Help.

The Toolbar appears in the upper-right corner of help articles. The Toolbar appears at the top of your screen.

Print opens a system print dialog. You must expand the sections you want to include in your printed document.

Back opens the previous page you viewed. Back opens the previous screen you were looking at.

Forward opens the next page you viewed. It only works if you previously clicked the Back button.Forward moves you forward a screen. It only works if you have previously used the Back button.

Indicates a section that can be expanded

Indicates a section that can be collapsed

Expand All expands all expanding sections.

Collapse All collapses all expanded sections.

ClosedSearch Field

The Search field appears in the upper-right corner of the Online Help. Searching returns a list of topics that contain your search term in their titles or in the body of the topic.

ClosedFeedback Survey

At the bottom of each topic is a Feedback Survey so you can let us know if the content has answered your questions.

Your feedback is very important to us—please let us know how we are doing!

Feedback survey asking, "Was this article helpful?" with "Yes" or "No" option buttons

 

ClosedGetting Started with BIGCenter

If you're new to the application, or need a review of the basics, we recommend getting started with these topics:

The Updated BIGCenter

Legacy BIGCenter

Universal Procedures

Site Administration

What's New

Release Schedule

ClosedContact Us

We're here to help! Reach out with questions, concerns, or comments, in any of the following ways:

  • Call
    During high-volume periods and after hours, you may be redirected to a voicemail system. Please be sure to leave your name and phone number. All voicemail messages are returned within one business day.

  • E-mail (Undefined variable: Accruent Global.E-mail)
    All email messages will be answered within one business day.

 

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