Employee Self-Service (ESS) Portal
The Employee Self-Service (ESS) Portal allows individuals who are not users in the software to submit work requests to you. Since they are not allowed full user access, these individuals can only access two functions: Create Work Request and View Work Request. This portal is configurable. You can create conditional messages which alert users to do certain things—e.g. "Call this extension for audio/visual support" or "Please include _____ information when submitting your request".
Users of the ESS Portal cannot edit a work request once it has been submitted.
To learn more about how On-Demand Maintenance is performed, click here.
To learn how to create work requests in the Work Requests workspace, click here.
Create a Work Request from the ESS Portal
Search for and View Work Requests in the ESS Portal
For more information about the Filter Panel, visit the Filter Panel page.
Users of the ESS Portal can view Work Requests in List View or Summary View. For more information about how to toggle these views, read the Content Views section on the Common Attributes of Workspaces page.